Shipping and Digital Delivery Policy

Effective date: November, 2021

Girl Gang Designs LLC sells digital downloads and may also offer physical or custom-made products. Delivery terms depend on the product type shown in each listing.

Digital delivery

Digital products are delivered electronically. No physical product will be mailed unless the listing expressly states that a physical item is included.

After payment is successfully processed, customers receive access to their files through the order-confirmation page, a download link, or an email sent to the address entered at checkout. Delivery is generally immediate, but occasional payment reviews or technical delays may occur.

Customers are responsible for:

Providing a correct and accessible email address
Checking spam, junk, promotions, and filtered-email folders
Downloading and saving purchased files
Confirming that their software and equipment support the listed file formats
Maintaining a backup copy of their files

If you do not receive your download link or a file does not work correctly, contact [support email] with your order number and purchase email. Please allow up to two business days for a response.

Physical-order processing

Physical and made-to-order products require processing before shipment. Our typical processing time is 3–7 business days, excluding weekends and holidays.

Custom products may require additional time. Any estimated processing time shown in the individual product listing takes priority over this general policy.

Processing time is separate from carrier transit time.

Shipping rates and delivery estimates

Available shipping services, rates, and estimated delivery times are displayed at checkout. Delivery estimates begin after an order has been processed and transferred to the carrier.

Carrier delivery dates are estimates and are not guaranteed. Weather, holidays, carrier disruptions, customs processing, and other circumstances outside our control may cause delays.

If we cannot ship an order within the promised time, we will notify the customer and provide any cancellation or refund options required by applicable law.

Tracking

When tracking is available, tracking information will be sent to the email address provided at checkout. Tracking may take 24–48 hours to update after the shipping label is created.

Shipping addresses

Customers are responsible for providing a complete and accurate delivery address. Contact customerserviceebe@gmail.com immediately if an address needs to be corrected.

We cannot guarantee that an address can be changed after production or fulfillment begins. If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before it is resent.

Lost, damaged, or incorrect orders

If tracking shows no movement for an extended period, or if an order arrives damaged or incorrect, contact customerserviceebe@gmail.comwith your order number and supporting photographs when applicable.

We will review the issue and assist with a carrier claim, replacement, or refund when appropriate.

International orders

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Customs processing can delay delivery.

Questions

For questions about shipping or digital delivery, contact:

Girl Gang Designs
Website: https://girlgangdesigns.com/
Email: customerserviceebe@gmail.com