Refund Policy

Refund Policy

Effective date: November, 2021

Thank you for shopping with Girl Gang Designs LLC. Because many of our products are digital downloads or custom-made items, all sales are generally final. Please review product descriptions, file types, software requirements, and usage terms carefully before purchasing.

Digital products

Digital products cannot be returned or exchanged after purchase because customers receive immediate access to the files.

We do not provide refunds or exchanges for:

  • Accidental purchases

  • Changes of mind

  • Purchasing the wrong file or design

  • Failure to read the product description

  • Software or equipment incompatibility

  • Lack of knowledge about using, downloading, printing, or extracting files

  • Differences in colors caused by monitors, printers, inks, materials, or production methods

  • Digital files that have already been downloaded or accessed

A digital product purchase does not include a physical item unless the product description expressly states otherwise.

Custom and personalized products

Custom and personalized orders are final once work has begun. Customers are responsible for providing accurate names, wording, colors, sizing, and other requested information.

If a proof is provided, the customer is responsible for checking spelling, grammar, dates, layout, and other details before approval. We are not responsible for errors approved by the customer.

Physical products

Unless otherwise stated in the product listing, physical products are final sale and cannot be returned or exchanged because of a change of mind, incorrect size selection, or buyer preference.

If your physical order arrives damaged, defective, or incorrect, contact us within seven days of delivery at customerserviceebe@gmail.com . Include your order number and clear photographs of the item and packaging. After reviewing the issue, we may provide a replacement or refund, as appropriate.

Do not return an item without contacting us and receiving return instructions.

Problems with an order

Please contact us if:

  • You received the wrong digital file

  • A downloaded file is missing or corrupted

  • You were charged more than once for the same order

  • Your physical order arrived damaged, defective, or incorrect

  • You did not receive your digital delivery email

Contact customerserviceebe@gmail.com and include your order number, purchase email, and a description of the issue. We will make reasonable efforts to correct verified order or file-delivery problems.

Cancellations

Digital orders cannot be canceled after files have been delivered or made available.

Custom orders may be canceled only if work has not started. Physical orders may be canceled only if production or fulfillment has not begun. Cancellation requests are not guaranteed.

Required legal rights

Nothing in this policy limits any refund, cancellation, replacement, or other consumer right required by applicable law.